Free Shipping When You Spend Over $99
FREE standard shipping applies within Australia when you spend over $99. For orders under $99, shipping charges (in most cases a $9.95 flat fee) will apply.
We aim to dispatch all items within 1 business day.
When we dispatch your item(s) you will receive an email confirmation. This email includes the freight provider we have used and a unique number that allows you to track your purchase.
All orders can be tracked via the chosen carriers website.
If you are having difficulty with receiving your delivery contact us by email at firstname.lastname@example.org or call us on (02) 6025 1258, we want to help you every step of the way.
Delivery times will vary depending on your location. Express Post is offered within Australia on eligible items at an additional cost.
For standard delivery allow 2 – 7 business days for your order to be delivered. If you are in a rural or remote area, it may be an additional 1 – 2 business days.
What happens with non-delivery or lost parcels?
If you have still not received your parcel and your tracked parcel is showing as delivered, on the chosen carrier’s website, a card should have been left informing you where it is. The card should provide details on where and how to pick up your order or to rearrange delivery.
If you require further assistance, please don’t hesitate to contact us and our customer service team will advise you further or initiate an investigation with the carrier on your behalf.